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B2B SaaS Customer Support
SupportGenie AI
A 24/7 RAG-powered support agent that resolves 70% of tickets without human handoff.
Next.jsPythonRAGLangChainOpenAI
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70% Ticket Deflection
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24/7 Coverage
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Multi-language
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CRM Sync
Overview
A custom AI support agent trained on the client's knowledge base, docs, and historical tickets.
The Challenge
A growing SaaS company was drowning in repetitive support tickets and slow response times across time zones.
Our AI Solution
We deployed a retrieval-augmented agent grounded in their documentation, with safe fallbacks and seamless human handoff for edge cases.
Results
Deflected the majority of routine tickets and delivered instant first responses around the clock.
Ready to stop working in your business and start working on it?
Book a free AI audit and we’ll map the highest-leverage automations for your operations.
Automate Your Business